Orders & shipping
Where do you ship?
To 40 countries, and shipping is free on every order.
How long does delivery take?
Most orders arrive within 10–20 days after dispatch, plus 1–3 business days to prepare your order. You'll get a tracking link by email within 3–5 days of ordering.
When should I order for Christmas?
Because delivery usually runs 10–20 days after dispatch, order by the third week of November for Christmas. Later than that and it becomes a gamble — we would rather say so than promise a date we can't control.
Why does it take longer than a big retailer?
We ship directly from our production partners instead of routing everything through a warehouse first. It keeps the price down and cuts waste. The trade-off is a few extra days.
Is there a discount?
Yes — 15% comes off automatically on any order of $35 or more. There is no code to enter; you'll see it applied at checkout.
Can I change or cancel my order?
Email hello@lindrahome.com within 12 hours of ordering and we'll do our best. After that the order is usually already in production and we can't guarantee a change.
Can I track my order?
Yes, every order is tracked. If your tracking hasn't updated for more than 7 days, email us and we'll chase it.
Will I pay customs or duties?
Orders within the US and most of Europe arrive with nothing more to pay. A small number of countries charge import fees on delivery, which are set by your local customs office and are outside our control.
Returns
What is your return policy?
30 days from delivery, unused and in its original packaging. Start a return by emailing hello@lindrahome.com. Full details on our Returns & Refunds page.
Is anything excluded?
For hygiene reasons, opened essential oils and opened packs of incense cones can't be returned. If either arrives damaged or leaking, send us a photo within 48 hours and we'll replace or refund it.
Something arrived damaged.
Email us a photo within 48 hours of delivery and we'll send a replacement or a full refund, no return needed.
Products
Are the materials what you say they are?
Yes. Where we name a fibre, a momme weight or a certification, it's accurate. If anything ever falls short, tell us.
Do the face tools actually do anything?
Many people enjoy the cooling feel and the small ritual of it. They are not a medical device, and results vary from person to person — a five-minute ritual, not a treatment. There is an honest write-up in the Journal.
Can I leave a diffuser or a light running overnight?
The diffuser shuts itself off when the water runs out and has 1, 3 and 6-hour timers, and the lights are LED with no flame. There is more detail — including which oils to avoid around pets — in is it safe to leave a diffuser on overnight.
How do I look after my order?
See the Care Guide — it covers every item we sell.
Gifts
Can I send an order as a gift?
Yes. Add a gift note at checkout and we'll include it, and let us know it's a gift so we can ask our partners to leave the invoice out. Our picks are in the gift edit, all under $60.
Payment
What can I pay with?
PayPal, or any major credit or debit card — Visa, Mastercard, American Express and Discover — without needing a PayPal account. Customers in Latin America can also pay through Mercado Pago, which offers local cards and bank payment options depending on the country. Every payment is processed by the provider directly and encrypted end to end; we never see your card details.
About Lindra
Are you a real company?
Yes. Lindra is run by two people, Juan and Jesús, from Colombia. We answer our own email, usually within one business day (Monday to Friday). Every order is tracked, and our full terms, returns and privacy policy are linked in the footer.